Culture change consultancy...    Brand creation    employee consultation    vision & values    internal communications    people motivation    recruitment for attitude    Sunday Times best companies to work for    innovation
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Published in the UK, China,
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Tuesday 8th August 2017

Inspire your people


Motivate – Inspire – Choose positive change!  I have had a great time recently working with some fantastic organisations and people. I spent an inspiring three days hosting ‘The Fringe’ Housing 2017 at Manchester Central.  It was brilliant to meet, interview and introduce so many passionate people who believe fiercely  in making a difference to ...

Wednesday 17th May 2017

Find the key within you!


It’s all about people! I work with many different companies and I have this scale called good to great. People often ask me why it is that just occasionally organisations can be truly great. The single most defining factors the great companies is the people and the culture they create. People who are passionate about what they ...

Saturday 6th May 2017

Change happens, its how we manage it that’s important


To change the culture of a business takes more than just a customer care course! It is about changing the culture of an organisation, ‘the way you do things around here’ understanding the main point of why you come to work and ensuring that everybody has a clear vision and understanding of their purpose. I often use ...

Thursday 4th May 2017

Inspirational leadership


What does it take to become an inspirational leader? An excellent question, some people believe that leaders are born great, that maybe is true, but we believe that the qualities of inspirational leaders can be learnt and adapted to suit your own style. From our own experience, listening to others and research we have come up ...

Wednesday 8th March 2017

Customer Care Is Dead…Long live a vibrant culture!


How many times have you walked into a shop, doctors’ surgery, garage or council office and known immediately that you were going to receive absolutely terrible service?  You might just as well turn around and walk straight back out again because they don’t want you there, you are a complete nuisance and a waste of their ...

Tuesday 24th January 2017

Inspirational Leadership


  Some are born great, some achieve greatness and others have greatness thrust upon them…William Shakespeare But everybody has the potential to be the best they can be…  As well as continuing to offer  my normal services, I have joined forces with John Giesen to put together a new offer to help you inspire and ...

Friday 25th November 2016

Conferences that inspire…And are not dire!


Liam O’Connell Culture change, people motivation & engagement consultancy A new approach to your staff conference  If you are thinking of holding a staff conference in the new year and want to motivate and inspire your people to achieve business success, then I can help.  But first ask yourselves three important questions:  ·        Why are you ...

Thursday 6th October 2016

Customer care is dead…Create a vibrant business culture!


Customer Care is dead, you might think I am crazy saying that! But how many of you have ever been on customer care training courses that on their own have helped create a successful organisation and vibrant culture? It takes more than just a customer care course, it is about the culture of an organisation, ...

Sunday 7th August 2016

O’Connell/ Giesen consultancy services


People motivation, culture change & diversity consultancy Top performing organisations understand that motivated and engaged employees are the secret to creating a successful business culture, increasing productivity and delivering unforgettable customer service.  At O’Connell/Giesen we specialise in:  • Engaging and motivating your people  • Culture change strategy and action planning  • Sunday Times Best Companies consultancy  • Diversity and ...

Friday 4th March 2016

Sunday Times Best Companies


Liam O’Connell – People motivation, culture change and customer service excellence Read time 2 minutes Good morning and welcome to my latest news update. First of all a massive congratulations to all ten of the successful organisations I have worked with, with who made the Sunday Times not for profit 100 best companies 2016. A ...