Credits
“Liam’s truly inspirational and original approach has helped us to identify innovative ways in which we can take the success of our business even further. His work was evaluated by employees as some of the best we have ever had and its impact has contributed to enhanced employee satisfaction and our success as ‘Best Business’ in the North of England Excellence Awards.”
Jayne Phillips
Human Resources Manager
Plus Dane Housing Group Ltd
“Thank you for your exceptional speech at our opening event. Many people commented how inspirational you were.”
Ralph Stratton
Director
Shrewsbury College of Art & Technology
“Your book gave me back the inspiration I needed to drive forward with the organisational and cultural changes to continue to make our association a great one.”
Jacqueline Wilkinson
Operations Director - Housing Services
Russet Homes
“Engaging and inspiring, Liam connected with everyone. I truly recommend the O’Connell experience!”
Duncan Snook
Director
Chartered Institute of Housing
“Liam’s unique mix of sincerity, energy, passion and fun made a real connection with every one of the 750 employees who attended the 18 sessions he designed and presented for Hanover Housing Group. I am confident Liam has re-ignited the impetus within the organisation to move us from good to great.”
Bruce Moore
Chief Executive
Hanover Housing Group
“Liam is a master at transforming events from the traditional to the spectacular and extraordinary, the Liam O’Connell experience is truly unique.”
Keith Edwards
Director
Chartered Institute of Housing, Wales
“A talented and inspirational speaker with a unique ability to engage all of his audience.”
Chad Patel
Chief Executive
The Hendre Group
“Liam was thought-provoking, imaginative and stimulating. The team left challenged and uplifted; ready to work better together. We couldn't have had a better day.”
John Swanton
Head of Housing
Waverley Borough Council
“Brilliant, funny and informative.”
Chris Towe
Manager
Burton and District Chamber of Commerce and Industry
“Without exception employees have been buzzing after attending Liam’s sessions. His approach is new and different. Everybody is eager to put his ideas into practice.”
Ron Dougan
Chief Executive
Trent and Dove Housing
“Liam’s techniques have helped us move into the top five in our competitor’s customer satisfaction league table.”
Vicky Rowley
Customer Champion
Wrekin Construction, Utilities
“I want all our people to have the O’Connell treatment.”
Mark Gardner
Chief Executive
Eastern Valley Housing
“Liam delivered an outstanding programme of service excellence training and the themes and ideas will be developed throughout our organisation.”
Frances Hobson
Head of Human Resources
“When you said we were going to make a film he (a young delegate) was totally immersed in the events and said it was one of the best sessions he had been to ever. He continued by saying that he was so proud to have been part of the film production and that it had renewed his enthusiasm for lifesaving. He and his friend said it had been a fantastic event.”
Di Standley
Chief Executive
The Royal Life Saving Society UK
“The session was fun, exciting and worthwhile - and there wasn’t a single minute when anyone looked bored! I think everyone left the session inspired. The video was something completely different for us to do and was great fun to make. Liam really made a difference to the experience members had at the conference. Thanks a lot.”
Claire Howarth
Youth Advisor to the Management Board
The Royal Life Saving Society UK
“Liam was both entertaining and inspiring. His use of visual and musical metaphors captured everyone's attention. He gave us plenty to think about as we strive to be a leading performer. One of my jobs is to unplug the mood hoovers!”
Neil Hadden
Chief Executive
Aldwyck Housing Group
“The Hoover ducks and the Dysons theme was extremely thought provoking and struck a real cord within the organisation. Thanks for the fun day!”
Pat Brandum
Chief Executive
West Mercia Housing Group
Jayne Phillips
Human Resources Manager
Plus Dane Housing Group Ltd
“Thank you for your exceptional speech at our opening event. Many people commented how inspirational you were.”
Ralph Stratton
Director
Shrewsbury College of Art & Technology
“Your book gave me back the inspiration I needed to drive forward with the organisational and cultural changes to continue to make our association a great one.”
Jacqueline Wilkinson
Operations Director - Housing Services
Russet Homes
“Engaging and inspiring, Liam connected with everyone. I truly recommend the O’Connell experience!”
Duncan Snook
Director
Chartered Institute of Housing
“Liam’s unique mix of sincerity, energy, passion and fun made a real connection with every one of the 750 employees who attended the 18 sessions he designed and presented for Hanover Housing Group. I am confident Liam has re-ignited the impetus within the organisation to move us from good to great.”
Bruce Moore
Chief Executive
Hanover Housing Group
“Liam is a master at transforming events from the traditional to the spectacular and extraordinary, the Liam O’Connell experience is truly unique.”
Keith Edwards
Director
Chartered Institute of Housing, Wales
“A talented and inspirational speaker with a unique ability to engage all of his audience.”
Chad Patel
Chief Executive
The Hendre Group
“Liam was thought-provoking, imaginative and stimulating. The team left challenged and uplifted; ready to work better together. We couldn't have had a better day.”
John Swanton
Head of Housing
Waverley Borough Council
“Brilliant, funny and informative.”
Chris Towe
Manager
Burton and District Chamber of Commerce and Industry
“Without exception employees have been buzzing after attending Liam’s sessions. His approach is new and different. Everybody is eager to put his ideas into practice.”
Ron Dougan
Chief Executive
Trent and Dove Housing
“Liam’s techniques have helped us move into the top five in our competitor’s customer satisfaction league table.”
Vicky Rowley
Customer Champion
Wrekin Construction, Utilities
“I want all our people to have the O’Connell treatment.”
Mark Gardner
Chief Executive
Eastern Valley Housing
“Liam delivered an outstanding programme of service excellence training and the themes and ideas will be developed throughout our organisation.”
Frances Hobson
Head of Human Resources
“When you said we were going to make a film he (a young delegate) was totally immersed in the events and said it was one of the best sessions he had been to ever. He continued by saying that he was so proud to have been part of the film production and that it had renewed his enthusiasm for lifesaving. He and his friend said it had been a fantastic event.”
Di Standley
Chief Executive
The Royal Life Saving Society UK
“The session was fun, exciting and worthwhile - and there wasn’t a single minute when anyone looked bored! I think everyone left the session inspired. The video was something completely different for us to do and was great fun to make. Liam really made a difference to the experience members had at the conference. Thanks a lot.”
Claire Howarth
Youth Advisor to the Management Board
The Royal Life Saving Society UK
“Liam was both entertaining and inspiring. His use of visual and musical metaphors captured everyone's attention. He gave us plenty to think about as we strive to be a leading performer. One of my jobs is to unplug the mood hoovers!”
Neil Hadden
Chief Executive
Aldwyck Housing Group
“The Hoover ducks and the Dysons theme was extremely thought provoking and struck a real cord within the organisation. Thanks for the fun day!”
Pat Brandum
Chief Executive
West Mercia Housing Group
“Thank you Liam for developing and
delivering a unique leadership
session for our managers yesterday.
You were truly energising and
inspiring! I loved the whole session -
the way you delivered your
messages was extremely creative
and thought provoking. Thank you.”
Jane Blackburn
Head of People Development
New Charter Housing Trust Group
Number 6 Sunday Times best
companies to work for
“I first met Liam at the ASRA Conference in April 2009 and I was so impressed by his presentation that I invited him to work the same magic on my team. I even cancelled my day's leave to attend. The sessions were amazing and had everyone involved, even the staff who were initially sceptical!We took a lot away from the day which we can put in to practice in our daily lives and improve the service we provide. Liam, you are a true star!”
Sharine Brown
Head of Accommodation Services,
Imperial College London
“Thanks for a truly great speech Liam our members loved you and went away inspired!”
Jennie Harnaman
Event Manager
Institute of Sales & Marketing Management
“Thanks so much for an inspirational and motivating speech you were brilliant Liam!”
Emily Handy
Training Advisor
Cancer Research UK
“Liam creates an emotional connection with his audience, he has that special magic ingredient that makes him a great speaker”
Wayne Clarke
Managing Partner
Best Companies partnership LLP
(Sunday Times best 100 companies
to work for)
“Liam has spoken at a number of our member forums on the subject of change. His delegate satisfaction scores have been exceptional, reflecting his inclusive, personal and inspiring style!”
Mike Crowther FCIB CMIS
Head of Membership Development
Institute of Customer Service
“The University of Essex has won the best student halls accommodation national customer service Award. Over the last three years we have been working closely with Liam. His invigorating and inspiring approach to cultural change has been hugely successful and the award is testament to the success of the change programme. Our staff are delivering fantastic service to our customers and we could not have done it without Liam’s help.”
Darren Baker
Business Development Manager
Accommodation Essex
Essex University
“Liam was truly inspirational in delivering a motivational culture change programme culminating in a highly successful series of launch days. He has the ability to relate to and engage with employees at all levels and to get the message across. I cannot thank him enough for what he has achieved.”
Jonathan Scoles OBE
Communications Director
and Chief of Staff
MODern Housing Solutions
(The largest repairs and maintenance contractor in Europe)
"Liam’s keynote presentation set the scene for a very successful conference and was hugely enjoyable and memorable. Delegates were both moved and inspired by Liam and his most refreshing take on customer service.”
Val Nicholls
Training Officer, ASRA
Student Accommodation Manager, Northumbria University
“Liam’s contribution to our colleague conference was immense! His fantastic insights and energy enabled our conference to really come alive and I am still getting great comments from colleagues many weeks later, all asking the same question … When is Liam coming back?”
Brian Benneyworth
Group Director of HR and Performance
LHA Asra Group
“Congratulations, I can tell you that you were the only speaker to gain 100% very good. Comments included inspiring, wow and excellent!”
Nick Moffat
Senior Events Administrator
Chartered Institute of Housing
“Many thanks for an excellent session, it really boosted the whole experience for us all. It was fantastic and is still the talk of the town”
Chris Cheshire
Group Managing Director
The Kinetics Group Ltd
“Liam, it was a real pleasure to evaluate the day and read all the immensely positive feedback, you got a whopping overall rating of 4.8 out of five - congratulations on a job well done!”
Emma Baker
Staff Development Office
Calderdale College
“Liam brought inspiration and energy to our culture change programme. At the end of the launch day, staff were not only applauding but cheering. The smiles were still visible the next day, the message has been received!”
Vivien Insull
Director of Residential Services
University of Essex
Jane Blackburn
Head of People Development
New Charter Housing Trust Group
Number 6 Sunday Times best
companies to work for
“I first met Liam at the ASRA Conference in April 2009 and I was so impressed by his presentation that I invited him to work the same magic on my team. I even cancelled my day's leave to attend. The sessions were amazing and had everyone involved, even the staff who were initially sceptical!We took a lot away from the day which we can put in to practice in our daily lives and improve the service we provide. Liam, you are a true star!”
Sharine Brown
Head of Accommodation Services,
Imperial College London
“Thanks for a truly great speech Liam our members loved you and went away inspired!”
Jennie Harnaman
Event Manager
Institute of Sales & Marketing Management
“Thanks so much for an inspirational and motivating speech you were brilliant Liam!”
Emily Handy
Training Advisor
Cancer Research UK
“Liam creates an emotional connection with his audience, he has that special magic ingredient that makes him a great speaker”
Wayne Clarke
Managing Partner
Best Companies partnership LLP
(Sunday Times best 100 companies
to work for)
“Liam has spoken at a number of our member forums on the subject of change. His delegate satisfaction scores have been exceptional, reflecting his inclusive, personal and inspiring style!”
Mike Crowther FCIB CMIS
Head of Membership Development
Institute of Customer Service
“The University of Essex has won the best student halls accommodation national customer service Award. Over the last three years we have been working closely with Liam. His invigorating and inspiring approach to cultural change has been hugely successful and the award is testament to the success of the change programme. Our staff are delivering fantastic service to our customers and we could not have done it without Liam’s help.”
Darren Baker
Business Development Manager
Accommodation Essex
Essex University
“Liam was truly inspirational in delivering a motivational culture change programme culminating in a highly successful series of launch days. He has the ability to relate to and engage with employees at all levels and to get the message across. I cannot thank him enough for what he has achieved.”
Jonathan Scoles OBE
Communications Director
and Chief of Staff
MODern Housing Solutions
(The largest repairs and maintenance contractor in Europe)
"Liam’s keynote presentation set the scene for a very successful conference and was hugely enjoyable and memorable. Delegates were both moved and inspired by Liam and his most refreshing take on customer service.”
Val Nicholls
Training Officer, ASRA
Student Accommodation Manager, Northumbria University
“Liam’s contribution to our colleague conference was immense! His fantastic insights and energy enabled our conference to really come alive and I am still getting great comments from colleagues many weeks later, all asking the same question … When is Liam coming back?”
Brian Benneyworth
Group Director of HR and Performance
LHA Asra Group
“Congratulations, I can tell you that you were the only speaker to gain 100% very good. Comments included inspiring, wow and excellent!”
Nick Moffat
Senior Events Administrator
Chartered Institute of Housing
“Many thanks for an excellent session, it really boosted the whole experience for us all. It was fantastic and is still the talk of the town”
Chris Cheshire
Group Managing Director
The Kinetics Group Ltd
“Liam, it was a real pleasure to evaluate the day and read all the immensely positive feedback, you got a whopping overall rating of 4.8 out of five - congratulations on a job well done!”
Emma Baker
Staff Development Office
Calderdale College
“Liam brought inspiration and energy to our culture change programme. At the end of the launch day, staff were not only applauding but cheering. The smiles were still visible the next day, the message has been received!”
Vivien Insull
Director of Residential Services
University of Essex