What people say about Liam
“Liam was truly inspirational in delivering a motivational culture change programme culminating in a highly successful series of launch days. He has the special ability to relate to and engage with employees at all levels and to get the message across. I cannot thank him enough for what he has achieved."
Jonathan Scoles OBE
Communications Director
and Chief of Staff
MODern Housing Solutions
(The largest repairs and maintenance Contractor in Europe)
“Liam's change management programme has been instrumental in helping us become the customer focussed business that we are today. Our people our inspired to deliver a great service and judging by their feedback our customers agree! This has resulted in an increase in STATUS customer satisfaction from 74% to 84%”
Matthew Applegate
Chief Executive
Vale of Aylesbury Housing Trust
Business and
culture change consultant
Creating a high performing organisation capable of delivering consistently excellent customer service demands a deep rooted and carefully planned culture change programme.
This radical change requires the ability of employees to break down traditional ways of working. It relies on highly motivated people working towards a common goal. People who are passionate about their work and proud of the organisation they belong to. People with potential, who are given the opportunity to achieve great things for themselves and their company.
The faster you can change an internal culture, the faster you can start improving services to customers, the faster you can become a top performing organisation.
Liam has implemented success culture change programmes for many businesses. These initiatives have led to a direct positive increase in customer satisfaction, employee morale and business performance.
He has created successful internal brands and inspiration change events throughout the UK.
Liam’s approach to culture change fully utilises his vast experience in communications, people engagement and leadership to ensure a unique solution for your business challenge.
Liam will consider a number of options that may include:
- Creating urgency for change - an understanding for the need to change
- Creating a great place to work - Happy focussed people = happy customers
- Communicating with and involving employees - fully utilising internal communication mechanisms
- Creating an internal cultural brand and shared focus - a vibrant, fun and ambitious brand
- Stamping the internal culture brand throughout the business - including recruitment, appraisal, training and reward and recognition
- Motivating employees to become brand ambassadors - inspiring people to be leaders at all levels of the business