“Liam’s knowledge and experience ensures your conferences are a fantastic success, I love his work!” Kriss Akabusi Olympic athlete/Speaker    “With a 100% satisfaction rate for our Managers event - I would certainly recommend Liam.” Gordon Perry, Chief Executive, Accent Group    “Over 100 fully engaged and fully involved…Thanks for a great day Liam!” Sally Chapman, Deputy Chief, South Wales Fire & Rescue Service    “Liam O’Connell doing what he does best, inspiring people at London Olympia” Denise Osborne, Conference Director, Ocean Media Group    “Everyone left feeling inspired and talking about him for the rest of the conference. I would certainly recommend Liam!” Sue White, The University Caterers’ Organisation   
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What people say about Liam

“Liam creates an emotional connection with his audience. He has that special magic ingredient that makes him a great speaker.”

Wayne Clarke
Managing Partner
Best Companies Partnership
(Sunday Times Top 100 Companies to work for)

“Liam facilitated our annual managers conference this year. He maintained terrific energy and enthusiasm throughout the two days. He implemented our brief with great innovation, maximising the real engagement of all who attended. Liam made management challenges and difficult conversations fun. With a 100% satisfaction rate for the event from those who attended - I would certainly recommend him."

Gordon Perry, Chief Executive,Accent Group

"Liam opened the second day of our annual conference & immediately had the audience engaged throughout his speech. He was funny, engaging & thought provoking – everyone left feeling inspired and talking about him for the rest of the conference. I would certainly recommend him!”

Sue White, Learning & Development Manager, The University Caterers’ Organisation

“Thanks Liam for your speech at the Oval Cricket ground yesterday for the Customer Service Training Network, you were truly magnificent!”

Don Hales
Founder and chairman of judges
National Customer Service Awards and Customer Service Training Network

“Liam’s contribution to our conferences was immense! His fantastic insights and energy enabled them to really come alive and I am still getting great comments from colleagues many weeks later, all asking the same question…when is Liam coming back?”

Brian Benneyworth
Group Director of HR and Performance

"Liam is a fantastic dynamic speaker with a lot of passion. He both inspires the crowd and his message is clear. I brought home his new book ‘My Fire’s Gone Out’ which is a very inspiring book to read whichever kind of work you do. Liam’s message can be used by everyone, everywhere in every situation. Fantastic book, Fantastic presentation!"

Anne-Marie Lose
Membership & Events Director
Customer Service Training Network Limited


Liam is an unforgettable and inspirational speaker! He uses music, humour, video and props to help tell real life stories in his own unique, interactive and captivating style.

He can create a speech that exactly meets your personal business requirements, using any of the individual elements from his change programmes, speeches and books.

Liam delivers inspirational keynote presentations to help engage and motivate your people to create great organisations to work for and deliver fantastic customer service.

Contents of speeches can include:

  • Coping with change
  • Customer service excellence
  • Creating a great place to work
  • Choosing a positive attitude
  • Focusing on what is really important
  • Dealing with negativity
  • Looking for and seizing opportunity
  • Leaving a legacy of excellence
  • Working together as one team with a common aim
  • Culture change
  • Communicating positively
  • Inspirational Leadership
  • Executive coaching

The Liam O'Connell experience