Liam's Blog
Inspirational leadership
What does it take to become an inspirational leader? An excellent question, some people believe that leaders are born great, that maybe is true, but we believe that the qualities of inspirational leaders can be learnt and adapted to suit your own style. From...
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Inspire your people
Motivate - Inspire - Choose positive change! I have had a great time recently working with some fantastic organisations and people. I spent an inspiring three days hosting ‘The Fringe’ Housing 2017 at Manchester Central. It was brilliant to meet, interview...
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Find the key within you!
It's all about people! I work with many different companies and I have this scale called good to great. People often ask me why it is that just occasionally organisations can be truly great. The single most defining factors the great companies is the people and the...
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Change happens, its how we manage it that's important
To change the culture of a business takes more than just a customer care course! It is about changing the culture of an organisation, 'the way you do things around here' understanding the main point of why you come to work and ensuring that everybody has a...
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Customer Care Is Dead...Long live a vibrant culture!
How many times have you walked into a shop, doctors’ surgery, garage or council office and known immediately that you were going to receive absolutely terrible service? You might just as well turn around and walk straight back out again because they...
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Inspirational Leadership
Some are born great, some achieve greatness and others have greatness thrust upon them...William Shakespeare But everybody has the potential to be the best they can be... As well as continuing to offer my normal services, I have...
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Conferences that inspire...And are not dire!
Liam O'Connell Culture change, people motivation & engagement consultancy A new approach to your staff conference If you are thinking of holding a staff conference in the new...
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Customer care is dead...Create a vibrant business culture!
Customer Care is dead, you might think I am crazy saying that! But how many of you have ever been on customer care training courses that on their own have helped create a successful organisation and vibrant culture? It takes more than just a customer...
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