What clients say

What clients say

"Liam’s knowledge and experience ensures your conferences are a fantastic success, I love
his work!”

Kriss Akabusi
Olympic athlete/Speaker/TV personality

"Liam inspired colleagues to think about how they can cope positively with changes to their lives and influence things for the better. He really uplifted the audience, creating a buzz around the room.”

Zoe O'Neill,
Corporate Communications Lead,
NHS Greater Manchester Commissioning Support Unit (GMCSU)

"The University of Essex has won the best student halls accommodation national customer service Award. Over the last three years we have been working closely with Liam. His invigorating and inspiring approach to cultural change has been hugely successful and the award is testament to the success of the change programme. Our people are delivering
fantastic service to our customers and we could not have done it without Liam’s help.”

Darren Baker
Business Development Manager
Accommodation Essex
Essex University

"I really can't praise Liam enough - his professionalism and attention to detail alongside his creative talents are second to none! Our staff were buzzing after the recent three staff conferences that he facilitated and designed for us. The staff feedback has been incredibly positive - they simply loved the days!

Not only did we drive home some important serious messages but we had amazing fun days too."

Julie Doyle
Chief Executive
Longhurst Group

"Liam energised us all on the last day of our conference with his engaging and uplifting
speech, many thanks!”

Tracey Rogers
Managing Director
Unilever Food Solutions

"Thanks so much for an inspirational and motivating speech you were brilliant Liam!”

Emily Handy
Training Advisor
Cancer Research UK

"Liam facilitated the newest edition to Housing, Europe’s largest housing event, and we were absolutely delighted with his work, professionalism, enthusiasm and energy. As were the sponsor, the speakers and the audience. The Fringe helped Housing win Conference of the Year at the Global Conference Awards and it remains the most important feature for us and our stakeholders. I would have no hesitation in recommending Liam’s work to others.”

Sarah Payling, Ocean Media, Events Director

"Liam has a wonderful knack of helping you see things in a different way. With a fun and
engaging style, his philosophy to life helps drive a Culture of performance with fulfilment.”

Drew Stevens-King,
Butlins, Head of culture and development

"Liam brought inspiration and energy to our culture change programme. At the end of the launch day, staff were not only applauding but cheering. The smiles were still visible the next day, the message has been received!”

Vivien Insull
Director of Residential Services
University of Essex

"I first met Liam at an ASRA Conference and I was so impressed by his presentation that I invited him to work the same magic on my team. I even cancelled my day's leave to attend. The sessions were amazing and had everyone involved, even team members who were initially sceptical! We took a lot away from the day which we can put in to practice in our daily lives and improve our business culture and the service we provide. Liam, you are a true star!”

Sharine Brown
Head of Accommodation Services
Imperial College London

"Liam, it was a real pleasure to evaluate the day and read all the immensely positive feedback, you got a whopping overall rating of 4.8 out of five - congratulations on a job well done!”

Emma Baker
Staff Development Office
Calderdale College

"Many thanks for an excellent session, it really boosted the whole experience for us all. It was fantastic and is still the talk of the town”

Chris Cheshire
Group Managing Director
The Kinetics Group Ltd

"Liam has spoken at a number of our member forums on the subject of change. His delegate satisfaction scores have been exceptional, reflecting his inclusive, personal and inspiring style!”

Mike Crowther FCIB CMIS
Head of Membership Development
Institute of Customer Service

"Liam’s keynote presentation set the scene for a very successful conference and was hugely enjoyable and memorable. Delegates were both moved and inspired by Liam and his most refreshing take on customer service.”

Val Nicholls
Training Officer, ASRA
Student Accommodation Manager, Northumbria University

"Congratulations, I can tell you that you were the only speaker to gain 100% very good.Comments included inspiring, wow and excellent!”

Nick Moffat
Senior Events Administrator
Chartered Institute of Housing

"The Hoover ducks and the Dysons theme was extremely thought provoking and struck a real cord within the organisation. Thanks for the fun day!”

Pat Brandum
Chief Executive
West Mercia Housing Group

"Liam was both entertaining and inspiring. His use of visual and musical metaphors captured everyone's attention. He gave us plenty to think about as we strive to be a leading performer. One of my jobs is to unplug the mood hoovers!”

Neil Hadden
Chief Executive
Aldwyck Housing Group

"The session was fun, exciting and worthwhile - and therewasn’t a single minute when anyone looked bored! I think everyone left the session inspired. The video was something completely different for us to do and was great fun to make.Liam really made a difference to the experience members had at the conference. Thanks a lot.”

Claire Howarth
Youth Advisor to the Management Board
The Royal Life Saving Society UK

"When you said we were going to make a film he (a young delegate) was totally immersed in the events and said it was one of the best sessions he had been to ever. He continued by saying that he was so proud to have been part of the film production and that it had renewed his enthusiasm for lifesaving. He and his friend said it had been a fantastic event.”

Di Standley
Chief Executive
The Royal Life Saving Society UK

"Liam delivered an outstanding programme of service excellence training and the themes and ideas will be developed throughout our organisation.”

Frances Hobson
Head of Human Resources

"I want all our people to have the O’Connell treatment.”

Mark Gardner
Chief Executive
Eastern Valley Housing

"Liam’s techniques have helped us move into the top five in our competitor’s customer satisfaction league table.”

Vicky Rowley
Customer Champion
Wrekin Construction, Utilities

"Without exception employees have been buzzing after attending Liam’s sessions. His approach is new and different. Everybody is eager to put his ideas into practice.”

Ron Dougan
Chief Executive
Trent and Dove Housing

"Liam was thought-provoking, imaginative and stimulating. The team left challenged and uplifted; ready to work better together. We couldn't have had a better day.”

John Swanton
Head of Housing
Waverley Borough Council